Purpose

• At Unispace, we’re not just in the business of retail; we’re in the business of creating dream homes.
• As we continue to expand our footprint across the country, we’re always on the lookout for talented individuals who share our passion for turning houses into homes.
• We are committed to nurturing your potential and providing you with avenues for advancement and development.
• Join the Unispace team and be a part of a company that’s not just shaping spaces but also building careers.

Responsibilities

• P&L responsibility with a drive to achieve top line and bottom line. Budget planning and execution.
• Develop Business through multiple B2B channels and drive the P&L through exceeding revenue targets.
• Be an aggressive Driver to generate leads and create future order pipelines for the brand.
• Ability to know how to identify key decision makers and influencer and nudge them in the direction of working.
• Ability to know how to negotiate where multiple people are involved in order finalization.
• Understanding on how to specify products with architects.
• To have strength in dealing with price and other objections that would come up. Strong convincing skills.
• Experience in knowing how to collect payments from customers.
• Ability to understand technical features/benefits of products/services that one is selling.
• Developing effective sales strategy for each potential enquiry.
• Experience in selling more premium products and not just a focus on price.
• Lead the team towards business goals and develop career path and succession plans.
• Drive market mapping to analyse competition landscape and develop strategies to create leading edge.
• Design and implement a strategic business plan that expands company's customer base and ensure its strong presence in retail vertical.
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead for closure.

Personality

• Confident personality but has the humility to learn.
• Positive attitude.
• Hungry, energetic and driven.
• Smart & honest-knows how to manoeuvre around barriers that are put up by customers/competitors etc, but plays the sales game in a professional manner and beats competition by being a better salesperson not by cheating.Hungry, energetic and driven.
• Hard working.
• Can work with other people effectively, a strong team player.
• Intelligent.
• Disciplined and professional in his/her work.

• The Retail Manager will oversee all of the daily Operations of the Store. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPI. They will manage the store's employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.
• The Retail Op's Manager will be responsible for motivated & engaging staff and to ensure the staff represents and embraces Blenheim Values and understand Blenheim goals. They will also hold regular team meetings to communicate with the staff.
• Manage roster ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team.
• Lead and be responsible on recruitment, interviews, selection, training and development of new employees
• Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support
• Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
• Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time.
• Train and develop the team to ensure they deliver outstanding customer service
• Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• To ensure all HR and H&S policies and procedures are adhered to.
• To comply with Data Protection and GDPR regulations relevant to the business and ensure correct practice is adhered to.
• Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations
• Build a good supportive relationship with Head of Retail, the Buyer and the Management team.
• Communicate effectively both verbally and written.

In addition you will be able to

• Provide general administrative support.
• Scheduling inter-departmental meetings, coordinating the time schedules with the employees, and arranging food and other necessities.
• Organizing, compiling, and updating company records and documentation
• Helping the department heads as and when required
• Liaising with internal and external agencies for smooth administrative functioning.
• Coordinating with the housekeeping staff for daily activities
• Preparing financial statements, reports, memos, invoices letters, and other documents.
• Answering phones and routing calls to the correct person or taking messages.
• Handling basic bookkeeping tasks.
• Filing and retrieving corporate records, documents, and reports.
• Helping prepare for meetings and accurately recording minutes from meetings.
• Handling Visitors and making all arrangements needed like local conveyance, hotel and ticket bookings.
• Reading and analysing incoming memos, submissions, and distributing them as needed.
• Performing office duties that include ordering supplies and managing a records database.
• Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery' of the retail KPIs.
• Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.
• To understand daily, weekly and monthly store targets, cleai1y identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team
• Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales
• To ensure outstanding presentation and visual merchandising standards are maintained at all times Ensure the shop is tidy, clean and full at the end of the day.
• Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results
• Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover
• Ensure all staff are kept up to date on changes to products & offers
• To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock Head of Retail.
• To comply with legislation requirements. concerning the sale of food & Drink

Skills & Knowledge

• Good standard of numerical skills
• Worked In a fast pace, high turnover store
• 10 to 12 years of management
• Relevant Experience in similar role
• The ability to plan and prioritize workloads and delegate accordingly
• The ability to multi-task and work under pressure
• To manage and lead the team ensuring consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

Person Specification

• The ability to manage, motivate and inspire others.
• Display a positive and proactive approach to lead change.
• Highly self-motivated and enjoy working with own initiative
• A flexible approach to working hours, including weekend working
• Customer service excellence
• A positive and ‘can do' attitude
• Working within a team
• Passionate, enthusiastic & driven.
• Proactive and able to lead a team to achieve results.
• Strong communicator verbally and written skills.
• Adaptable and flexible to change
• Thrives off a busy and dynamic environment.

Visual Merchandising

• Implementing the creative visual merchandising campaigns for retail stores. Coordinate with all stakeholders for timely implementation of campaigns as per docket and standard guidelines.
• Create appealing and eye-catching visual displays that take shopper from multiple stages – attract, engage, persuade & convert
• Deploy store & brand VM dockets that helps maintaining Visual effectiveness in stores at brand level. Oversee the production and brief staff on arranging displays. Define displays to promote new product launches and reflect festive or seasonal themes
• Conduct training to Sales teams on VM skills and promotional display presentation.
• Drive ROI analysis of store interventions and impact on footfalls, conversion
• Provide guidelines for planogram, store zoning, display strategy for gondolas, panels and changes as part of VM guidelines and new store openings

Campaign deployment

• Work with Category marketing teams and store teams to plan campaign rollout – window banners, facades/OOH, in store, POP.
• Coordinating and maintaining the Campaign Calendar in sync with marketing objectives for the year.
• Develop innovative shelf, counter-top in-store branding units in-line with the overall VM guidelines.

Finance, Commercial

• Manage budgets & expense control
• Close coordination with Marketing Head on Budget preparation & expense control. Design and manage VM budgets at store level.
• Managing rate negotiations for marketing elements along with commercial team
• Evaluating efficiency of Retail activations and other activities for customer retention, footfall traffic, sell out, conversion etc.
• Work with commercial team for annual rate negotiations
• Drive sustainability from material production to end of life-cycle. Leverage reduce, reuse & recycle philosophy.

Key Performance Indicators

• Retail EBO’s - Footfalls, conversion
• NPS – store ambience scores.
• Time to deploy campaigns.
• Budget adherance.

Key Skills & education

• Retail & Visual merchandising, 360 Campaign management
• Retail and channel understanding, store management
• Team management
• Strong people management skills & the ability to persuade at all levels of the company

Name of the Role and ID

The Category/merchandising head is responsible for creating a category plan as per an organization's requirement. This role involves implementing and creating category plans in the same line with BU strategy, and teams. Maintaining key account management, brand alliances, and seller relationship management.

Category Management, Vendor Relationship Management, Product Portfolio/Catalogue Mngt.

Merchandising and sourcing, Market Intelligence, Quality assurance, New Product Identification and launch, Budgeting/Pricing/Negotiations, and Customer experience and satisfaction.

Key Responsibilities

1. Develop and create a category plan and implement it with BU.
2. Trailblazing key account Management, brand alliances, and seller relationship management.
3. Build, onboard, and maintain new sellers and brands with a focus on customer experience.
4. Building assortment, monitoring pricing & inventory in line with the organization’s sales & margin plans.
5. identifying trends & on-boarding new assortment per season planning
6. Leading consumer experience by acting on relevant parameters of product quality.
7. Spearheading complete buying, merchandising, Quality benchmarking, and Market intelligence.
8. Managing vendor relationships by discussing quality; checking availability and negotiating prices accordingly.
9. Balancing product pricing and availability with demand and seasonality; forecasting demand based on seasonality to ensure product availability.
10. Achieving defined targets pertaining to sales, margin, master hygiene, promo negotiations, efficient stock planning promo efficacy analysis, and other income for the assigned category.
11. Achieving defined targets pertaining to sales, margin, master hygiene, promo negotiations, efficient stock planning promo efficacy analysis, and other income for the assigned category.
12. Researching competitors to gain better market understanding by conducting competition benchmarking, promotions & pricing, and suggesting appropriate pricing and promotional activities.
13. Controlling & maintaining inventory as per the guidelines and ensuring timely availability of products.
14. Chalking out the pricing strategy to deliver price value to business units by great execution.

Work Experience and Skills

1. Good Communication skills
2. Understanding business dynamics of given requirement
3. Demonstrated experience in Category Management and merchandising.
4. Subject Matter Expertise in specific categories of products; driving the pricing, shelving, marketing, and promotions of category's products to make them as visible, accessible, and appealing to customers as possible.
5. Experience in the Building material manufacturing sector.
6. Steered all aspects of product marketing including product enhancements, competitive analysis, trend analysis, market forecast, and major re-pricing & repositioning exercises.
7. Spearheaded the entire product life cycle management, right from product launch including features, timelines, cost targets, pricing, and business case and go-to-market strategy.
8. Steered catalog quality management for categories as per the requirement of a business unit.
9. Conducted opportunity analysis by keeping updated with market trends & competitor activities to achieve market-share metrics.
10. Accomplished & exceeded volume and profit goals by nurturing partnerships with existing distributors & suppliers and identifying & on-boarding new suppliers & brands with a focus on optimal product quality

Education and Qualification

1. Master’s degree, MBA preferred

Organization

• AEL or Group Companies

Designation

• Head of Department

Total Experience

• 10 to 15 Years

Salary Range

• As per Policy

Age Limit

• Below 45

Band

• Need to Add as per Requirement

Position and Position Code

• Permanent / Contractual

Location

• Anywhere the Function Exists - PAN India

Responsibilities

As an ecommerce Manager, you will be overseeing the channel development strategies, architecture and infrastructure requirements, and collaboration of information technology, sales, and operations teams to fulfill e-commerce business strategies.

• Managing all aspects of the ecommerce business including business planning, content strategy and development, promotional campaigns and other online marketing, customer service, web analytics and web technologies.
• Manage all online activities in relation to traffic acquisition, online presence, sales, conversion, managing internal data sources, margins, and reporting. Total oversight of operations including order management, Inventory, ownership of payment and fraud web services, EDI (Electronic Data Interchange) receipt, and transactional flow of all orders and a/b testing and reporting.
• Develop and implement ecommerce strategy in order to improve website performance, technology road maps with the ecommerce partners to strategically drive sales and conversions, enhanced customer experience and continually elevate the site as a digital flagship destination.
• Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition.
• Driving continued innovation and best practice implementation. Supervising all activities and product development. Ensuring the prices of the products and the offers on the website are updated and there is quality control.
• Creating potential customer base, sales and satisfaction across the Indian & International Ecommerce platforms, markets and territories and enhance the customer experience, execute customer order fulfillment, and maintain the organization of the website.
• Analyzing data from market and consumer studies to generate commercial insights. Ensuring to make a proper scheduling of deliveries and coordinate well with the delivery team to avoid getting delays.
• Preparing reports to check the stocks of the products. Identify and report on key performance indicators, and opportunities for improvement on a regular basis.
• Managing relationships with partners and ensuring continuous end-to-end integration of the ecommerce business.
• Planning assortment and promotions for tail SKU. Cross sell and up sell attributes. Leading the merchandising team of merchandisers for new initiative of own website & for Ecommerce partners.
• Hands on experience with Google analytics with regards to Ecommerce business. Prepare and implement the annual and strategic business plan for the online retail business.
• Plan and achieve the Business (top line and bottom line etc) and customer (user experience score, compliments/complaints etc) related objectives for the online retail business.
• Development and ensuring continuous enrichment of online website including content strategy, development and quality assurance management to put up a visually and navigationally superior and engaging presence across the brand.
• Building up systems and processes for smooth order execution and establishing online retail specific policies such as returns, collection, pick-ups etc to achieve operational excellence.
• To work side by side with his/her peers to manage the day-to-day operations of B2C ecommerce platforms, market place and integrations with key back-end systems. He or she will also manage the integrations of ecommerce platforms with main website as well as backend systems and applications.
• Manage Product Catalog and update listings on the platform. Support the ecommerce Manager on campaigns and programs.
• Support integrations of ecommerce platform with main website as well as backend systems and applications.
• Coordinate with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the ecommerce platform. Track and Manage ecommerce platform KPI’s.
• Shipping: Understanding the varying shipping needs for the different verticals and categories build a cross border shipping solution. Partner with the Business to understand shipping struggles and develop solutions with carriers and technology to address those gaps BU owner [Business – P&L, Product and Operations] for customized shipping program – Global Shipping.
• Seller Services: Run seller engagement and seller training for marketplace seller. Effectively articulate business scenarios, related tools capabilities, and provide recommendations to automate the current manual internal processes. Run the network of third-party solutions available for sellers. Drive Seller NPS and own end-to-end seller policies, including communications plan.
• Marketplace Health: Forge deep connections with Global Operations, Global Customer Experience, Risk, Trust and Support teams by partnering closely with Execs & Leads across the company to develop and refine India marketplace operations and processes for exports. Manage Implementation of Payment initiatives & improve operational efficiency. Drive continuous improvement projects based on data insights.

Qualifications

• MBA from reputed management institutes. IIMs, XLRI, SP Jain etc.
• Minimum 6 to 8 years of relevant work experience, preferably in Retail industry (FMCG, Retail, E commerce).
• Excellent communication and interpersonal skills (verbal and written).
• Strong analytical, data and problem-solving skills, with the ability to use the information for reporting.
• Drive and manage own tasks effectively; work independently and be an effective contributor to the team. Meticulous attention to detail and follow through.
• Extremely organized with superior time management skills Ability to multi-task and priorities under tight schedules while maintaining production of high-quality work.
• Ability to work independently, establish priorities and demonstrate good judgment skills.
• Ability to manage multiple priorities and deadlines.
• Experience with Salesforce Commerce. Understanding and experience in, UX, Adobe Photoshop, InDesign, Dreamweaver and Google Analytics.
• Experience developing and overseeing digital marketing strategies
• Fluency of ecommerce & web development best practices and coding standards.
• Knowledge of ERP, ecommerce, Customer Relationship Management environments.
• Have demonstrated experience with design & development of Web Application Components, Templates, Services and Workflows.
• Strategic and creative thinker who can deliver results consistently.